Refund / Cancellation Policy

Services

Private / Personal Training

  • If your scheduling conflict is known in advance and we are notified at least 24 hours ahead of time, it MAY be possible to make the session up at a later date or with a different trainer. However, this cannot be guaranteed.
  • Any sessions missed with less than 24 hours notification are forfeited.
    If you have not already paid for the session, your account/card will be charged for the full amount of the session.
  • If no card/account information is present, no further sessions will be conducted until the outstanding payment is received.
  • Additionally, reserved time slots may be lost if payment is not made in a timely manner.

Registered Programs & Bootcamps

  • Pre-paid classes are refundable.
  • If within the notice period, you are unable to attend a program due to circumstances out of your control (determined on a case-by-case basis by our administration), we can offer you a refund if you notify us prior to your session start date. However we do charge a 30% cancellation fee. This cancellation fee may be avoided if you opt for a service credit instead of a refund. PLEASE NOTE: Service credits are valid for 30 days only!
  • If we are notified after your session begins, we can only give you a credit towards another program. This credit is non-transferable and accounts for only the sessions remaining in your program at the time you requested cancellation.
    • There is no cash refund.
    • There is no refund for merely changing your mind! We are fully committed to delivering the best possible service and equally expect your full commitment towards progressive fitness results.
    • We are here to get you results and these results cannot be achieved if you fail to attend the program!
    • This is not negotiable.

Individual / Drop-In Classes / Trials

  • If your scheduling conflict is known in advance and we are notified at least 12 hours ahead of class start time, it MAY be possible to make the session up at a later date or with a different group. However, this cannot be guaranteed due to class size limitations.
  • Any classes missed without 12 hours notification are forfeited.
  • If you have not already paid for the class, your account/card will be charged for the full amount of the session.
  • 30 Day Money Back Satisfaction Garuntee is not applicable.

Consulting

  • No refunds are available for completed consulting services.
  • Unused, pre-paid and retainer-based consulting services may be eligible for a refund depending on the agreement between you and the <U><A HREF=“HTTP://WWW.GOHARDGOHOME.CO.UK”>Go Hard Go Home UK</A></U> subsidiary. Standard notice for cessation of services is one calendar month, but this may vary between contracts. Be sure to check your agreement for details.